Complaints Submission

According to Greek regulations, Banca Farmafactoring SPA Greek Branch has a Complaints Office to which clients can refer to for issues arising from the relations with Banca Farmafactoring SPA Greek Branch and having as subject matter remarks on the way the Banca Farmafactoring SPA Greek Branch managed transactions or services.

The client can submit a complaint:

  • in writing by ordinary mail sent to the following address: 78 Gounari Street, Glyfada, Attica, Postal Code 16561
  • by electronic e-mail address complaints-gr@bffgroup.com
  • orally by phone at +30 211.0168520 between 9:00 a.m. to 17:30 p.m.


BFG commits to provide a written answer within 45 calendar days.